Plans, billing and refunds
Plans, upgrades and invoices
Compare plans, upgrade or change plan, find invoices and update your card. Billing is handled by Paddle.
Updated
Reeltopus has a Free plan and three paid plans: Creator, Pro and Agency. Plans differ in how many upload hours you get each month and in a few limits. Clips, exports and re-runs are unlimited on every plan, and there's no watermark.
What each plan includes
| Free | Creator | Pro | Agency | |
|---|---|---|---|---|
| Upload hours a month | 2 | 10 | 25 | 80 |
| Sharpest MP4 export | 1080p | 1080p | 4K | 4K |
| Connected social accounts | 1 | 3 | 10 | 30 |
| Brand kits | 1 | 3 | 10 | 50 |
| Templates | 3 | 10 | 50 | 200 |
| Seats | 1 | 1 | 2 | 3 |
| API requests a minute (per key) | 60 | 120 | 300 | 600 |
| Client workspaces | None | None | None | Up to 50 |
| Single sign-on and directory sync | No | No | No | Yes |
Unused hours roll over to the next month, up to twice your plan's allowance. See Hours and usage for how hours are counted.
Prices
Prices are in US dollars. Depending on where you are, sales tax or VAT is included or added at checkout.
| Plan | Monthly | Annual (per month, billed yearly) |
|---|---|---|
| Creator | $19 | $12 |
| Pro | $39 | $25 |
| Agency | $99 | $79 |
The pricing page always shows the current prices.
Where billing lives
Billing is on the Billing page at /app/billing. It shows your plan, when it renews, and, while you can still ask for one, the last day for a full refund.
Only workspace owners and admins can see the Billing page, change the plan or see invoices. Client workspaces don't have their own billing: they use their agency's plan. If you're an owner or admin and don't see Billing in the menu, paid plans aren't switched on for your workspace yet.
Payments are handled by Paddle, our merchant of record. Paddle holds your card details; Reeltopus never sees your card number.
Upgrade or change plan
- Open Billing.
- Pick monthly or annual, then press Get a plan (or Switch to a plan if you already pay).
When you switch between paid plans, the change happens right away. You're charged, or credited, the prorated difference today. Your hours for the rest of the month move to the new plan's allowance, so an upgrade tops your balance up and a downgrade takes the difference back. If the payment fails, the plan doesn't change.
Switching between monthly and annual restarts your billing today, and Paddle credits what's left of the current period.
Invoices, card and billing details
On the Billing page:
- Update card changes the card Paddle charges.
- Invoices and billing details opens Paddle's billing portal, where you can download invoices and change your billing details.
If a payment fails
The Billing page shows "Your last payment didn't go through." You keep your plan while Paddle retries, but this month's hours arrive only once it's paid. Press Update your card to fix it.
Cancel or end a plan
Press Cancel plan on the Billing page. You keep your plan and hours until the end of the period you paid for, and you won't be charged again. Changed your mind before then? Press Keep my plan.
When a plan ends, your workspace moves to Free. Nothing is deleted. See Refunds and cancellation for the details and the refund policy.
Questions about a charge
Email support@reeltopus.com from the address on your account. We reply within one business day (Monday to Friday). See Contact support.