Refund Policy

Reeltopus is sold by Turncraft Private Limited. Payments are processed by our payment partner, which acts as the merchant of record and issues refunds on our behalf. This policy applies once paid plans launch.

14-day refunds

If you are not happy, ask within 14 days of your first payment on a plan, or within 14 days of an annual renewal, and we will refund that payment in full. No questions asked.

Monthly renewals

Monthly renewals are not refunded, but unused upload hours roll over (up to twice your plan) and you can cancel at any time so you are not charged again.

Failed jobs

If a video fails to process, the hours it used are returned to your balance automatically. Re-running a job is always free.

Cancelling

Cancel in one click from your account settings. You keep access and your remaining hours until the end of the period you paid for, and you will not be charged again. We email you 7 days before any annual renewal.

Billing mistakes

If we ever charge you by mistake, such as a duplicate payment, we refund it in full whenever you tell us.

How to ask for a refund

Email hello@reeltopus.com from the address on your account. Refunds go back to your original payment method, usually within 5–10 business days. Nothing in this policy limits your rights under consumer law where you live.